Maximum Availability
We know that efficient service starts with ease of use. Our user-friendly support solutions enable quick error analysis, simple maintenance steps, and targeted optimization—either directly by your team or with support from our experts.
Project Support & Consulting
Our service team is always there for you and is ready to assist with any technical or organizational questions—without long wait times.
Remote & On-Site Support
Whether it's rapid remote troubleshooting or on-site support, we ensure minimal downtime and maximum productivity.
Training & Knowledge Transfer for Your Team
We equip your team with the skills to operate and further develop cobots and robotic solutions on their own—without any programming knowledge.
Custom Support Solutions
From initial setup through ongoing operations to continuous improvement: Our support solutions are tailored precisely to your needs. Whether it’s remote support, training, or on-site service—Gessmann is here to support you.
Answers to the most frequently asked questions about our products and services.
Do you also provide maintenance support for peripheral equipment, such as grippers or cameras?
Yes, the service can also inspect, repair, or replace end effectors, vision systems, and add-on modules.
Are replacement parts available on short notice?
Yes. Key components such as motors, joint assemblies, and safety modules are generally available quickly or can be kept in stock.
How often does a cobot need to be serviced?
The cobot is maintenance-free!
What happens if the cobot malfunctions?
Customer service responds quickly via:
• Remote Diagnosis
• Support Hotline
• On-site technicians
The goal is to resume production as soon as possible.
How can we ensure that the cobot operates reliably?
Through regular maintenance, functional tests, and software updates.
Sensors, joints, and end effectors are inspected to prevent failures.
Contact our team of experts
Customized solutions for your application—tailored to your needs and delivered with expertise.
Contact Request
We look forward to hearing from you!
Use our contact form, give us a call, or visit us
Meet us in person.
W. Gessmann, LLC
221 Eppinger Street
74211 Leingarten, Germany
74193 Schwaigern, Germany
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